Seaford Endoscopy Center Patient Rights and Responsibilities
The patient or the patient's representative (agent, guardian or surrogate) will be provided with this notice of the patient’s rights in advance of the procedure, and may exercise these rights without being subjected to discrimination or reprisal. The purpose of this brochure is to inform the patient or the patient's representative of the patient’s rights, and how the staff of the Seaford Endoscopy Center will protect and promote the exercise of these rights. If you do not understand all of the patient’s rights as set forth in this brochure, please ask one of our staff for assistance.
The Patient has the right to:
1. Be informed of Patient Rights and Responsibilities and receive a copy of this notice in a language or manner that ensures the patient understands those rights.
2. Be treated with dignity, respect and consideration of legitimate concerns and be free of all forms of abuse, mistreatment, neglect or harassment.
3. Have impartial access to treatment regardless of race, ethnicity, national origin, religion, sex, age, mental or physical disability, sexual orientation, genetic information or source of payment.
4. Receive high-quality care delivered in a safe, timely, efficient and cost-effective manner and receive assurance the expected results can be reasonable anticipated.
5. Receive communication in a language or manner which is understood
6. Receive information about the services available at the Center and provisions for after-hours and emergency care.
8. Review and copy their own medical record, and request amendments to their record.
9. Receive to the degree known, complete, accurate and easily understood information about their diagnosis, evaluation, treatment and prognosis to assist them in making informed decisions about their health plans, facilities and professionals. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
10. Be involved in all aspects of their care and be given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
11. Be fully informed and request information related to the specific procedures and/or treatments, the risks involved, the possible length of recuperation, and the medically reasonable alternatives and their accompanying risks and benefits, before the procedures or treatments are performed.
12. Know the financial implications of treatment choices in so far as they are known, including fees for service and payment policies.
13. Refuse to participate in research studies, and to have those research studies fully explained prior to consent without compromise to the patient’s care.
14. Have an advance directive; receive official advance directive forms upon request and to know the Center policy on advance directives prior to the procedure. We respect and follow advance health care directives with the following limitation: in the event of a life-threatening event, it is the policy of the Center to attempt resuscitation and transfer the patient to a hospital if necessary. Information about the patient’s advance directive will be sent with the patient including a copy if it has been made available to us.
15. Receive care from individuals who are properly trained and competent to perform their duties, and to know who will be delivering the care and the qualifications of such individuals.
16. Change his/her provider if other qualified providers are available.
17. Refuse a recommended treatment plan of care to the extent permitted by the law and Center policy, and to be informed of the medical consequences of this action. In the case of such refusal, the patient is entitled to other appropriate care and services at the Center, or transfer to another facility or qualified provider.
18. Expect that, within its capacity and policies, the Center will make reasonable response to the request of a patient for appropriate and medically indicated care and services.
19. Continuity of care. The physician may not discontinue treatment of a patient as long as further treatment is medically indicated, without giving the patient the opportunity to make alternate arrangements.
20. Ask and be informed of the existence of business relationships among the Center, other health care providers, or payers that may influence the patient’s treatment and care.
21. Voice grievances regarding treatment or care that is (or fails to be) furnished, and to be informed about procedures for expressing suggestions, complaints, and grievances without fear of reprisal.
22. The rights of a person judged to be legally incompetent may be exercised by a person who has been appointed under state law to act on the patient’s behalf. If a state court has not adjudged the patient incompetent, any legal representative designated by the patient in accordance with state law may exercise the patient’s rights to the extent allowed by state law.
Patients are responsible for:
1. Providing information to the best of his/her ability about past illnesses, hospitalizations, medications including over the counter and dietary supplements, any allergies or sensitivities and other matters related to their health status.
2. Requesting additional information or clarification about their health status or treatment when they do not fully understand information and instructions.
3. Informing his/her provider about any living will, medical power of attorney, or other directive that could affect his/her care.
4. Following the treatment plan prescribed by his/her provider and participating in his/her care. Patients are responsible for informing their provider and other caregivers if they anticipate problems in following the prescribed treatment.
5. Being respectful of all of the health care providers and staff, as well as other patients.
6. Making reasonable accommodations to the needs of the Center, other patients, and the staff. They should be aware that the Center’s rules and regulations are designed to help the Center to provide reasonably efficient and equitable care to all patients.
7. Arranging for a responsible adult to transport him/her from the facility and remain with him/her as recommended by his/her provider. The procedure will be canceled if the patient is not accompanied by a responsible adult.
8. Keeping their appointments and for notifying the Center as early as possible if a cancellation or delay cannot be avoided.
9. Providing necessary information for insurance claims and for working with the Center to make payment arrangements when necessary. Patients must accept personal responsibility for any charges not covered by his/her insurance.
10. The disposition of their valuables, as the Center does not assume this responsibility.
11. Recognizing the impact of their life-style on their personal health.
Grievances may be reported to the Nurse Manager
Joyce Mackler, RN, MSN, CASC 302-629-7177
State of Delaware Department of Health and Human Services
2055 Limestone Road, Wilmington, DE 19808 302-995-8521
Accreditation Association for Ambulatory Health Care 847-853-6060
Policy on Advance Directives
Patients at the Seaford Endoscopy Center (SEC) have the right to have an Advance Directive. Prior to the procedure, the patient will be notified that his/her advance health-care directive will be included in their medical record when made available to the staff. Patients who do not have an advance directive will be offered a copy of the official State of Delaware Advance Directive form. Prior to their procedure, patients are notified both verbally and in writing that the SEC will respect and follow their advance directive with the following limitation. In the unlikely situation that the patient experiences a life-threatening event at the SEC, the staff will attempt to resuscitate the patient and transfer them to a hospital if necessary. During the transfer, the staff will make known to the receiving facility information about the patient’s advance directive and will forward a copy to them if it has been made available to us.
For more information on Advance Directives including Delaware State Laws and official Delaware State Advance Directives Forms, see Patient Education Links on this website.